Write to us and a real person will answer, usually within one business day.
On iPhone: Settings → your name → Subscriptions → Reeborn. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the paid period.
Manage or cancel it at our billing page by signing in with your checkout email. To activate it in the app, open the confirmation page on your iPhone and tap Activate in the app, or email us.
New phone or reinstalled the app? Open Reeborn, sign in with the same Apple ID, and tap Restore purchases on the plans screen.
Purchases made in the App Store are refunded by Apple at reportaproblem.apple.com. More in our refund policy.
In the app: Me → Delete account. This permanently removes your conversations, reflections and profile. Deleting the account does not cancel an App Store subscription, so cancel it in Settings too.
Check that your phone is not on silent and the volume is up. The first time you open a practice or episode, the voice can take up to a minute to prepare. If it still does not play, email us.
Reeborn is a wellness app, not a crisis or medical service. If you are in danger or thinking about harming yourself, call your local emergency number. In Ireland and the UK you can call Samaritans on 116 123, in the US call or text 988.