Reeborn

Effective September 27, 2026

Privacy Policy

How Reeborn collects, uses and protects your information when you use the Reeborn app.

In short. We collect only what the app needs to work. What you share with Aria and Kael is used to reply to you and to build your own insights. We don't sell your data, we don't show ads, and we don't use your conversations to train AI models. You can delete your account and data at any time in the app.

1. Who we are

Reeborn is operated by Reeborn LLC, a limited liability company registered in Wyoming, USA ("Reeborn", "we", "us"), which is the controller of the personal data described here. Contact: hi@reeborn.app.

2. What we collect

Account

Your Sign in with Apple identifier and the email Apple shares with us (this may be a private relay address).
Your name, if you choose to share it.
The time you confirmed you are 18 or older and the time you agreed to AI processing.

What you share in the app

Messages you write or say to Aria and Kael, and their replies.
Session reflections, patterns and insights generated from your sessions.
Goals and intentions you choose during onboarding.
Topics you ask for custom podcast episodes, and the episodes created for you.

Voice (Voice plan)

When you speak, your speech is converted to text by Apple's speech recognition service on your iPhone. We receive only the text. We do not record or store audio of your voice.
Spoken replies are generated from text by our voice provider and kept only briefly so they can play.

Usage

Practices you start or complete, what you read or listen to, and how many AI requests you make per day (for plan limits).
App preferences such as voice, music and narration settings.
If a message suggests you may be at risk, a safety flag with the type of risk, so the app can show crisis resources.

Purchases

Your subscription status, plan and renewal dates. App Store payments are processed by Apple. Website payments are processed by Stripe, which gives us your email, country, order ID and subscription status. We never see or store your card details.

Technical data

Basic server logs (such as request times and errors) needed to keep the service secure and working.

We use PostHog for product analytics: which screens are opened and which features are used (for example, a practice started or a subscription purchased) and technical error reports when something in the app breaks, linked to your random account ID. We never send the content of your conversations, reflections or notes to analytics, and we do not record your screen. We do not use advertising identifiers or track you across other companies' apps and websites.

When we run ads on Instagram or Facebook, the Meta SDK in the app tells Meta that the app was installed, opened or a subscription was bought, so we can see which ads work. We do not ask for tracking permission and do not collect the advertising identifier; Meta receives these events in aggregated form (Aggregated Event Measurement and Apple SKAdNetwork). Apple Search Ads attribution works through Apple's AdServices without tracking.

3. Sensitive information

Conversations about emotions, stress, relationships or wellbeing can include information about your mental or physical health. We process this information only because you explicitly agree to it when you start using the AI guides, and only to provide the service to you. You can withdraw consent at any time by deleting your account.

4. How we use your information

To create your account and keep you signed in.
To generate replies from Aria and Kael and remember context between your sessions.
To build your insights, inner map and patterns from your own data only.
To narrate practices and play spoken replies.
To show crisis resources when a message suggests risk.
To manage your subscription and apply plan limits.
To answer your requests, keep the service secure and meet legal obligations.

Legal bases (for users in the EU, EEA and UK): performance of our contract with you; your explicit consent for health-related information and AI processing; our legitimate interest in keeping the service secure; and compliance with legal obligations.

5. AI processing

To generate replies, the text of your conversation is sent to our AI provider, Anthropic (Claude). Anthropic processes it on our behalf and, under its commercial terms, does not use it to train its models. Replies are generated automatically and are not reviewed by a person before you see them.

6. Who we share it with

We share data only with service providers that help us run Reeborn, under contracts that limit their use of it to providing services to us:

Provider	Purpose	Data
Supabase	Database, sign-in and file storage (servers in the USA)	All account and app data
Anthropic	AI replies, reflections and insights	Conversation text, reflections
ElevenLabs	Text-to-speech for narration and spoken replies	Text to be spoken
Apple	Sign in with Apple, payments, speech recognition	Account identifier, purchases, speech
Meta Platforms (Facebook SDK)	Measuring our own ad campaigns (servers in the USA and Ireland)	App install, app opens and subscription purchases, device and app version. No advertising ID, no messages or reflections
PostHog	Product analytics and error reports (servers in the USA)	Account ID, app events and screen names, error details, device and app version
RevenueCat	Subscription management	Anonymous user ID, purchase status
Stripe	Website checkout, payments, tax and receipts	Email, country, payment details, order history

We do not sell your personal information and do not share it for cross-context behavioral advertising. We may disclose information if required by law or to protect someone's safety.

7. How long we keep it

Full conversation text: deleted automatically 7 days after a session ends. Aria keeps only the short reflection and your case file (the working summary of themes and patterns), which you can see in the app.
Reflections, case file, patterns and other account data: while your account is active.
When you delete your account, your data is deleted from our active systems right away and from backups within 30 days.
Spoken replies (audio): deleted automatically, usually within an hour.
Server logs: up to 90 days.

8. Your rights and choices

Delete your account: in the app, go to Me → Delete account. This removes your account, conversations, insights and history.
Delete one conversation: in Insights → My thread, open it and tap Delete. Its messages and reflection are removed right away.
Export your data: in Me → Privacy → Export my data you get a file with your conversations, reflections, patterns and practice history.
Lock the app: in Me → Privacy you can require Face ID or your passcode to open Reeborn. This is handled by iOS; we never receive biometric data.
Ask for a copy of your data, correction or deletion, or object to or restrict processing, by emailing hi@reeborn.app. We reply within 30 days.
Withdraw consent for AI processing by deleting your account.
If you are in the EU, EEA or UK, you may also complain to your local data protection authority.
If you are a California resident, you have the right to know, delete and correct your personal information, and we will not discriminate against you for using these rights.

9. International transfers

Our servers and most providers are in the United States. When we transfer personal data from the EU, EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

10. Security

Data is encrypted in transit and at rest. Access to your data is limited to your own account by database access rules, and AI keys are kept on our servers, never in the app. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects you as required by law.

11. Age

Reeborn is for adults 18 and older. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

12. Changes

If we make meaningful changes, we will update the date above and let you know in the app before they take effect.

13. Contact

Reeborn LLC, 32 N Gould St, Sheridan, WY 82801, USA. Email: hi@reeborn.app

Terms of Use

The agreement between you and Reeborn LLC for using the Reeborn app. It also serves as the app's end-user license agreement.

Important. Reeborn is a wellness and self-reflection app. It is not therapy, medical care or a crisis service. If you are in danger or thinking about harming yourself, call your local emergency number now. In the US, call or text 988.

1. Agreement

By creating an account or using Reeborn, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the app. You must be at least 18 years old.

2. What Reeborn is

Reeborn offers conversations with AI guides (Aria and Kael), breathing practices, meditations, a library of articles and podcasts, and insights built from your own sessions. The content is for general wellbeing and education.

Reeborn does not diagnose, treat or cure any condition and does not replace a doctor, psychologist or other licensed professional.
Aria and Kael are AI. Their replies are generated automatically, can be inaccurate or incomplete, and are not professional advice. Use your own judgment.
Insights and patterns are reflections based on what you shared, not assessments or diagnoses.

3. Breathing and physical practices

Some practices, such as Breath of Fire, spinal breathing and power breathing, are intense. Before doing them:

Never practise while driving, in or near water, or anywhere fainting could hurt you.
Talk to a doctor first if you are pregnant, or have a heart condition, high blood pressure, epilepsy, a history of fainting, or any other medical condition.
Stop immediately if you feel dizzy, faint, numb or unwell, and breathe normally.

You take part in all practices at your own risk.

4. Your account

You sign in with your Apple ID. Keep your device secure; you're responsible for activity on your account. You can delete your account at any time in the app (Me → Delete account).

5. Plans and subscriptions

Reeborn requires a subscription and has two plans, Core and Voice. You can subscribe in the app through Apple or on our website through Stripe. Details of prices, introductory offers, renewal, cancellation and refunds are in Subscriptions & Refunds, which is part of these Terms. Daily fair-use limits apply to AI features on every plan to keep the service reliable.

6. Acceptable use

You agree not to:

use Reeborn to harm, harass or threaten anyone, or for anything illegal;
try to access other users' data, reverse-engineer the app, or interfere with its security or servers;
use automated tools to extract content or overload the service;
resell, copy or redistribute the app's content without our permission.

We may suspend or close accounts that break these rules.

7. Your content and ours

You own what you write and say in Reeborn. You give us permission to store and process it only to provide the service to you, as described in the Privacy Policy. Reeborn's app, design, practices, texts, audio, music and brand belong to Reeborn or its licensors. We give you a personal, non-transferable, revocable license to use the app on Apple devices you own or control, for your own non-commercial use.

8. Changes to the service

We keep improving Reeborn and may add, change or remove features and content. If a change significantly reduces a paid plan, we'll tell you in advance.

9. Disclaimers

Reeborn is provided "as is" and "as available". To the fullest extent allowed by law, we make no warranties that the app will be uninterrupted, error-free, or that its content will meet your needs, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the fullest extent allowed by law, Reeborn is not liable for indirect, incidental, special or consequential damages, or for decisions you make based on the app's content. Our total liability for any claim is limited to the amount you paid for Reeborn in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you. Nothing in these Terms limits rights you have under consumer protection law.

11. Apple

These Terms are between you and Reeborn only, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support. If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for handling claims relating to the app, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims; Reeborn is responsible for those as required by these Terms. You confirm you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

12. Ending the agreement

You can stop using Reeborn and delete your account at any time. Deleting your account does not cancel an Apple subscription; cancel it in your Apple ID settings. We may end or suspend access if you seriously or repeatedly break these Terms.

13. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. If you are a consumer in the EU, EEA or UK, you also keep the protection of the mandatory laws of your country of residence and may bring claims there.

14. Changes to these Terms

We may update these Terms. We'll change the date above and tell you in the app about important changes. If you keep using Reeborn after they take effect, the new Terms apply.

15. Contact

Reeborn LLC, 32 N Gould St, Sheridan, WY 82801, USA. Email: hi@reeborn.app

Subscriptions & Refunds

Prices, introductory offers, renewal, cancellation and refunds for Reeborn plans bought in the App Store or on our website.

Plans and prices

Plan	What's included	App Store monthly / yearly	Website monthly / yearly
Core	Chat with Aria and Kael, all practices and meditations, reflections, inner map and patterns, full library	$9.99 / $39.99	$9.99 / $39.99
Voice	Everything in Core, plus speaking with Aria and Kael out loud and hearing their replies	$21.99 / $109.99	$21.99 / $109.99

Reeborn requires a subscription to use. Website prices are lower because we don't pay app store fees on those purchases. App Store prices are shown in US dollars and may differ by country.

Prices are in US dollars. The App Store and our website checkout may show the price in your local currency, which may differ slightly and may include local taxes such as VAT. The price you see before you confirm the purchase is the price you pay.

Introductory offer: first month for $0.99

New subscribers can get the first month of Core or Voice for $0.99 (or the local equivalent), on both monthly and yearly plans.
After the first month, the subscription renews automatically at the regular price for where you bought it (see the table above).
The offer is available once per person: once per Apple ID in the App Store, and once per email on our website. If you have already used an introductory offer for Reeborn, you'll see the regular price.
Cancel at least 24 hours before the first month ends if you don't want to continue.

Buying in the App Store

Automatic renewal

Payment is charged to your Apple ID when you confirm the purchase.
Your subscription renews automatically for the same period at the same price unless you cancel at least 24 hours before the current period ends.
Your account is charged for renewal within 24 hours before the end of the current period.
If a price changes, Apple will notify you in advance and, where required, ask for your consent.

How to cancel

On your iPhone, open Settings → [your name] → Subscriptions → Reeborn → Cancel Subscription. After cancelling, you keep access until the end of the period you've paid for. Deleting the app or your Reeborn account does not cancel the subscription.

Changing plans

You can switch between Core and Voice, or between monthly and yearly, in the app or in your Apple subscription settings. Upgrades usually take effect immediately with a prorated refund of the remaining time from Apple; downgrades take effect at the next renewal.

Refunds

App Store purchases are processed by Apple, so refunds are handled by Apple under its policies. We cannot issue refunds for App Store purchases ourselves.
To request a refund, go to reportaproblem.apple.com, sign in with your Apple ID, choose the Reeborn purchase and select "Request a refund".
If something went wrong with your subscription, email us at hi@reeborn.app and we'll help you with the Apple process.

Buying on our website

Our website checkout is processed by Stripe. Stripe handles your card securely and emails your receipt; we never see your card details. The charge on your statement will show Reeborn.

Automatic renewal

Your card is charged when you complete checkout and then automatically at the start of each new period (month or year) at the regular price, until you cancel.
Stripe emails you a receipt for every payment. If we change a price, we'll tell you in advance and the new price applies only from your next renewal.

Activating in the app

After paying, use the Activate in the app link on the confirmation page on your iPhone, or scan the QR code from a computer. Your subscription is then linked to your Reeborn account. If anything goes wrong, email hi@reeborn.app from your checkout email and we will link it for you.

How to cancel

Manage or cancel it at our billing page (sign in with your checkout email), or email hi@reeborn.app and we'll cancel it for you. You keep access until the end of the period you've paid for.

Refunds: 14-day money-back guarantee

If you're not happy, you can ask for a full refund within 14 days of your first payment, and within 14 days of a yearly renewal. No reasons needed.
To request a refund, reply to your Stripe receipt or email hi@reeborn.app with your order number. Refunds go back to the original payment method, usually within 5–10 business days.
After 14 days, payments are non-refundable, but you can cancel at any time to stop future charges.
EU and UK consumers keep all rights under their local consumer law.

Restoring purchases

If you reinstall the app or use a new device, sign in with the same Apple ID. App Store subscriptions can also be restored from the Plans screen with Restore purchases. Website subscriptions stay linked to your Reeborn account.